PRIVACY POLICY

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Texas Orthopedic and Spine Associates, may collect from you, and how it is used. By using our website, www.TXOSA.com, you acknowledge and accept the practices described in this privacy policy.

INFORMATION COLLECTION

We may collect non-personal information, such as a domain name and IP address. This information does not reveal anything personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of internet browser you are using, your operating system, what brought you to our website, and which pages you have accessed.

Additionally, if you communicate with us about our website or services, including through forms, email, or other contact methods, we will collect any information you voluntarily provide, such as your name, email address, phone number, or message content.

INFORMATION USE

The information we collect may be used to:

  • Provide, maintain, and improve our services and website

  • Respond to inquiries and fulfill requests for information

  • Provide customer support and communicate with you

  • Improve patient experience, accessibility, and communication methods

  • Send updates, service information, or other relevant communications

  • Support marketing and advertising efforts, including audience creation as described below

ADVERTISING AND MARKETING

If you voluntarily provide your contact information through our website or other non-clinical channels, we may use that information to communicate with you about our services, educational content, or updates.

We may also use limited information (such as your email address) to support our marketing and advertising efforts, including creating custom or similar audiences through third-party platforms (such as Google or social media providers). This allows us to share more relevant information about our services.

Where applicable, this information may be transmitted in a secure or hashed format. We do not sell your personal information to third parties.

You may opt out of marketing communications at any time by contacting our office directly.

SECURITY

We generally follow industry standards to protect the information submitted to us, both during transmission and after we receive it. Only employees who need the information to perform a specific job (such as customer service or administrative support) are granted access to personally identifiable information. The computers and servers in which we store this information are maintained in a secure environment.

SHARING

We do not sell your personal information.

We may share information with trusted service providers or platforms as needed to operate our website, communicate with users, or support our marketing efforts, as long as such use is consistent with this policy and applicable law.

We may also disclose personal information when required by law or in the good-faith belief that such action is necessary to:

  • Comply with legal obligations or processes

  • Protect and defend our rights or property

  • Investigate potential violations of law or misuse of our website

Please keep in mind that if you voluntarily disclose personal information online, for example, through email or public forums, others may collect and use it.

LINKS

This website may contain links to other sites. We are not responsible for the content or privacy practices of those sites. We encourage users to review the privacy policies of any external sites they visit.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page regularly to stay informed about how we collect, use, and protect your information.